FAQ'S

Frequently Asked Questions

  • Q: How long does it take to receive my order?

    Our delivery times typically span a fortnight (10 days), allowing us to curate and prepare each piece with mindful attention. While we strive to ensure your order reaches you within this timeframe, please note that it might take up to 28 days due to variables such as shipping location and customs clearance.

  • Q: Can I expedite my shipping for faster delivery?

    Presently, we offer standard shipping options to ensure that each order is handled with the care it deserves. However, we're actively exploring expedited shipping alternatives to accommodate your needs for swifter delivery.However if your in need of your product super fast please reach out and we'll try our best to help.Stay connected with us for future updates.

  • Q:What are your policies regarding returns and refunds?

    To prioritize your satisfaction, our policies regarding returns and refunds have been carefully crafted. If you find the need to initiate a return or request a refund, please visit our Returns & Refunds page for all-encompassing information.

  • Q: Can I exchange an item for a different size or color?

    Absolutely! We're here to accommodate your preferences. Exchanging an item for a different size or color can be arranged within the framework of our return and exchange policy. Reach out to our customer support team, and we'll guide you through the process.

  • Q: Are there any exceptions to your return and exchange policy?

    While we aim to be as flexible as possible, certain items like personalized or final sale items might not be eligible for returns or exchanges. For an in-depth understanding, kindly consult our Returns & Refunds page.

  • Q: How do I start the process for a return or exchange?

    Initiating a return or exchange is simple. Connect with our customer support team within the stipulated timeframe, and we'll provide you with clear instructions to navigate the process smoothly.

  • Q: What if I receive a damaged or incorrect item?

    In the unlikely event of receiving a damaged or incorrect item, we sincerely apologize for the inconvenience. Please contact our customer support promptly, and we'll work diligently to rectify the situation and ensure your satisfaction.

  • Q: Can I cancel my order after placing it?

    We understand that circumstances can evolve unexpectedly. If you need to cancel your order, reach out to our customer support team at the earliest. We'll guide you through the cancellation process while ensuring your experience remains seamless.

  • Q: How can I track the status of my order?

    Once your order is dispatched, you'll receive a tracking number via email. This number empowers you to monitor the journey of your package and anticipate its arrival.

  • Q: How do I get in touch with your customer support?

    Your queries and concerns are our priority. You can reach our customer support team through the Contact Us page on our website or via email at Info@bohemiangent.com. We're committed to promptly addressing your needs and ensuring a positive experience with us.

    Rest assured, your satisfaction is paramount, and we're here to ensure your journey with us is both seamless and rewarding.
Contact Us